FREQUENTLY ASKED QUESTIONS
How do I know you have coverage in my area?
Awesome, I have coverage! How do I get connected?
After the technician has confirmed signal, we will send you a quote to install the equipment. After you have paid a 75% deposit and signed our user agreement, we will schedule an installation date.
How long does the installation take, and when can you come to do it?
Depending on the size of your home or office, a standard installation can take 2 – 3 hours. Bigger installations can take up a whole day. We can install within a week of your go-ahead, depending on how busy our technicians are.
Is there an installation cost involved?
Yes. Our sales team will give you the low down. So give us a shout on firstname.lastname@example.org
What is the difference between your home and business package?
Our residential accounts are shaped and business is unshaped
What is shaping?
Shaping is the system of giving certain types of traffic a lower priority on our network. This includes bandwidth-intensive applications like torrent downloads. This is to ensure quality service for all users on our network.
I am a residential client, but I would like an unshaped account.
We offer an unshaped home package. Check out our internet solutions.
Are your home packages shaped?
Our home packages are uncapped, unlimited, and without soft caps, so you can download as much as you like. However, we do shape all peer to peer traffic (torrents, Kazaa, etc) during office and peak hours to ensure all our users receive quality service. Shaping thus means that these types of downloads receive the lowest priority on the network.
Do you offer unshaped accounts?
Yes, we do. Check our unshaped home and business packages here.
Is there a soft cap on my account?
No. We don’t put a soft cap on your account and you can download as much as you like.
I would like to get a static public IP on myconnection. Is this possible?
Yes. We do provide this service at an additional monthly charge of R85.
Your service is “best effort”. What doesthat mean?
Simply put, it means it’s not always possible to consistently see your maximum account speeds. Sometimes the network might be very busy and your speeds may be lower than normal. “Best effort” means that we make the best possible effort to provide you with your maximum account speed at all times.
How long are your contracts?
We offer month-to-month and 24-month contracts to suit your requirements and budget.
I am experiencing problems with my connection. Can you see what is wrong?
You can do one of the following:
- Log a fault
- Contact us on 010 900 0777