Frequently Asked Questions

How can we help you?

How do I know if you have coverage in my area?
Check our coverage map. If you fall in our coverage area send us a request.
Awesome, I have coverage! How do I get connected?
You can contact our sales department on sales@level-7.co.za or 010 9000 777
How long does the installation take, and when can you come to do it?
Depending on the size of your home or office, a standard installation can take 2 – 3 hours. Bigger installations can take up a whole day. We can install within a week of your go-ahead, depending on how busy our technicians are.
Is there an installation cost involved?
Yes. Our sales team will give you the low down. Simply give us a shout on sales@level-7.co.za
I would like to get a static public IP on my connection. Is this possible?

Yes. We do provide this service at an additional monthly charge.

Your service is “best effort”. What does that mean?
Simply put, it means it’s not always possible to consistently see your maximum account speeds. Sometimes the network might be very busy and your speeds may be lower than normal. “Best effort” means that we make the best possible effort to provide you with your maximum account speed at all times.
How long are your contracts?
We offer month-to-month / 12-month and 24-month contracts
I am experiencing problems with my connection. Can you see what is wrong?
You can do one of the following:
× WhatsApp us