Filter by Log Status:

AllIdentifiedResolved

Vumatel - INC-000000373 - Raslouw Gardens - Area Outage

Resolved

Added: 2024-04-10

• Initial Update

Time of Incident: 2024-04-10 15:05
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Raslouw Gardens Home Owners Association


• Resolved

This incident has been resolved
Time of resolution: 2024-04-10


Fibresuburb - FS#100424-1 - Thatchfield Ridge - Area Outage

Resolved

Added: 2024-04-10

• Initial Update

Time of Incident: 2024-04-10 15:50
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Thatchfield Ridge


• Resolved

This incident has been resolved
Time of resolution: 2024-04-10 18:45


Level-7 - #L710042024 - Pretoria East - Area Outage

Resolved

Added: 2024-04-10

• Initial Update

Time of Incident: 2024-09-04 22:34
Incident Description: Equipment stolen, Clients will have no internet connection at this time, teams are already onsite implementing solution.
Affected Areas: Faerie Glen , Pretoria east, and clients within 10km of this region.


• Resolved

This incident has been resolved
Time of resolution: 2024-09-04 07:05


Level-7 - #L7040424 - Pretoria Central & West - Area Outage

Resolved

Added: 2024-04-04

• Initial Update

Time of Incident: 2024-04-04 00:30
Incident Description: Highsite offline clients will have no interconnectivity until site is restored. Technicians have been dispatched to site to assess the damages.
Affected Areas: Pretoria Central, Claremont, Pretoria West and surrounding areas


• Update

Time of Update: 2024-04-04 10:00
Update on the incident: Technicians have partially restored the tower connections and will be replacing 2 faulty elements on the tower.


• Resolved

This incident has been resolved
Time of resolution: 2024-04-04 15:00


Level-7 - #L7290329 - MTN FTTH - All MTN Clients offline

Resolved

Added: 2024-03-29

• Initial Update

Time of Incident: 2024-03-29 04:30
Incident Description: All MTN Client are offline line, we are engaging with MTN to resolve the outage. No ETR.
Affected Areas: All MTN FTTH areas


• Update

Time of Update: 20204-03-29 19:30

Update on the incident: We have made some progress in resolving the outage however the connectivity remains down, We are still working together the MTN team to resolved the outage. We apologies for delay and inconvenience caused. No ETR


• Update

Time of Update: 2024-03-30 01:00
Update on the incident: The core issues still persist, troubleshooting will resume at 7am with MTN vendors.


• Resolved

This incident has been resolved
Time of resolution: 2024-03-30 11:50


Level-7 - #L7260324 - Pretoria East & Central - Slow Speeds

Resolved

Added: 2024-03-26

• Initial Update

Time of Incident: 2024-03-26 13:30
Incident Description: Major backhaul failure, we have reported the incident to upstream provider. Slow and intermittent internet will be experienced.
Affected Areas: Pretoria East & Central


• Resolved

This incident has been resolved
Time of resolution: 2024-03-26 17:33


Fibresuburb - FS#250324-1 - Thatchfield Ridge - Area Outage

Resolved

Added: 2024-03-25

• Initial Update

Time of Incident: 2024-25-08 10:00
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Thatchfield Ridge Estates


• Update

Time of Update: 2024-03-25 15:39
Update on the incident: The main feed is still offline, an investigation is still ongoing, and slow speeds can be expected


• Resolved

This incident has been resolved
Time of resolution: [2024-03-25 18:07]


Level-7 - #L7210324 - Pretoria East - Slow Speeds

Resolved

Added: 2024-03-21

• Initial Update

Time of Incident: 2024-03-21 12:37
Incident Description: Backhaul link offline, Upstream provider investigating and implementing repairs accordingly, No ETR confirmed.

Affected Areas: Entirety of Pretoria East, Majority of Montana and Pretoria central areas.


• Update

Time of Update: 2024-03-21 5:50
Update on the incident: Techs are on-site looking for a line in order reroute traffic.


• Resolved

This incident has been resolved
Time of resolution: 2024-03-21 19:00


Level-7 - #L7200324 - Pretoria East - Area Outage

Resolved

Added: 2024-03-20

• Initial Update

Time of Incident: 2024-03-20 21:45
Incident Description: Equipment has stolen at highsite in Die Wilgers, Pretoria. Technical teams will be dispatched tomorrow morning to replace missing and vandalized equipment. No Internet until repairs have been made.
Affected Areas: Die Wilgers, Pretoria, and clients within 10km of this region.


• Update

Time of Update: 2024-03-21 07:45
Update on the incident: Services partially restored, Team is still onsite repairing equipment.


• Resolved

This incident has been resolved
Time of resolution: 2024-03-21 09:00


FrogFoot - FRG4708946 - Queenswood & PTA Waverley - Area outage

Resolved

Added: 2024-03-19

• Initial Update

Time of Incident: 2024-03-19 15:08
Incident Description: Client within the area is offline, the Upstream Provider has been notified and they are looking into the matter.
Affected Areas: Queenswood & PTA Waverley & Vileria


• Resolved

This incident has been resolved
Time of resolution: 2024-03-20 19:52


Level-7 - #L7150324 - Pretoria Central - Area Outage

Resolved

Added: 2024-03-15

• Initial Update

Time of Incident: 2024-03-15 15:00
Incident Description: Network Outage
Affected Areas: Claremont, Pretoria and Surrounding Areas


• Update

Time of Update: 2024-03-15 16:15
Update on the incident: Highsite has been vandalized and equipment has been stolen. Technicians are working to get connections restored. No ETA


• Resolved

This incident has been resolved
Time of resolution: 2024-03-16 10:00


LEVEL-7 - #L7120324 - VOIP Outage

Resolved

Added: 2024-03-12

• Initial Update

Time of Incident: 2024-03-12 07:30
Incident Description: Inbound VOIP lines are affected, users will not receive calls to their VOIP numbers. Upstream provider is currently investigating.
Affected : All VOIP lines.


• Resolved

This incident has been resolved
Time of resolution: 2024-03-12 09:15


Level-7 - #L7100324 - Pretoria Central - Area Outage

Resolved

Added: 2024-03-10

• Initial Update

Time of Incident: 2024-03-10 18:30
Incident Description: Tower down due to severe weather, Technicians are en-route to investigate.
Affected Areas: Pretoria Central, Pierneef, Gezina and surrounding areas


• Resolved

This incident has been resolved
Time of resolution: 2024-03-10 10:30


Fibresuburb - FS#080324-1 - Thatchfield Ridge - Area Outage

Resolved

Added: 2024-03-08

• Initial Update

Time of Incident: 2024-03-08 17:54
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Thatchfield Ridge Estates


• Resolved

This incident has been resolved
Time of resolution: 2024-03-10 14:00


Level-7 - #L7260224 - Pierre van Ryneveld Park, Centurion - Partially down

Resolved

Added: 2024-02-26

• Initial Update

Time of Incident: 2024-02-26 13:30
Incident Description: Emergency repairs on fiber feeder cables, clients will experience down time until repaired. ETA +-3h
Affected Areas: Pierre van Ryneveld Park, Centurion


• Resolved

This incident has been resolved
Time of resolution: 2024-02-26 17:00


Openserve - OS#260224 - Centurion - Area Outage

Resolved

Added: 2024-02-26

• Initial Update

Time of Incident: 2024-02-26 06:51
Incident Description: A Fibre outage is affecting Openserve customers in the area
Affected Areas:

  • Amberfield

  • Rooihuiskraal North

  • Eldoraigne

  • Hennopspark

  • Wierdapark


• Resolved

This incident has been resolved
Time of resolution: 2024-02-26 09:03


Level-7 - L7022324 - Pretoria - Partially down

Resolved

Added: 2024-02-23

We suspect lightning, damages a team has been dispatch to investigate onsite.

Time of Incident: 2024/02/223
Incident Description: Suspected lightning damages
Affected Areas: Pretoria, Silverton and surrounding areas.


• Resolved

This incident has been resolved
Time of resolution: 2024-02-26 07:32


MFN - MFN#230224#1 - Gauteng - No Connectivity

Resolved

Added: 2024-02-23

• Initial Update

Time of Incident: 2024-02-23 08:32:12
Incident Description: No Connectivity
Affected Areas: Gauteng


• Update

Time of Update:
2024-02-23 08:48:04
Update on the incident: Resolved and monitoring


• Resolved

This incident has been resolved
Time of resolution: 2024-02-23 08:48:04


Openserve - #OS240220 - Pretoria - Offline

Resolved

Added: 2024-02-20

Service on Openserve experiencing red loss light and no connection to the internet.

Time of Incident: 2024-02-20
Incident Description: Hard down.
Affected Areas: Pretoria, Waverley


We implemented a fix and are currently monitoring the result.

• Resolved

This incident has been resolved
Time of resolution: 2024-02-21 06:03:51


Level-7 - L7#190224 - Pretoria Central & North - Offline

Resolved

Added: 2024-02-19

• Initial Update

Time of Incident: 2024-02-19 02:03
Incident Description: There is an outage at the tower, our teams have been deployed to assist onsite.
Affected Areas: Pretoria Central & North


• Resolved

This incident has been resolved
Time of resolution: 2024-02-19 08:33


Level-7 - Level-7-2024/02/17-1 - Pretoria East - Area Outage

Resolved

Added: 2024-02-17

This incident has been resolved.

• Initial Update

Time of Incident: 2024-02-17 08:10
Incident Description: No Connectivity - Engineers are en route
Affected Areas: PTA East - Constantia Park


Level-7 - Level-7-2024/02/15-1 - Pretoria West - Slow speeds

Resolved

Added: 2024-02-15

This incident has been resolved.

• Wireless clients will experience slower speeds, Increased latency and packet loss due to a main feed being damaged. Upstream providers are investigating.

Time of Incident: 2024/02/15 18:00
Incident Description: Wireless clients slower speeds.
Affected Areas: Pretoria West and Pretoria Central


Link has been restored we are monitoring the link for now.


Vumatel - NWI-21459 - East Rand - Area Outage

Resolved

Added: 2024-02-06

• Initial Update

Time of Incident: 2024-02-06 08:21
Incident Description: A Fibre outage is affecting Vumatel customers in the area
Affected Areas:

  • Benoni

  • Boksburg

  • Brakpan

  • Germiston

  • Springs

  • Casseldale

  • Dalpark

  • Elspark

  • Kwa-Thema

  • Minnebron

  • Parkrand

  • Sonneveld

  • Sunward Park

  • Van Dyk Park

  • Wattville

  • Windmill Park


• Update

Time of Update: 2024-02-06 09:36
Update on the incident: Network Incident Restored And Testing Is In Progress. Please Power Cycle ONT & Router If your Service Is Still Down


• Resolved

This incident has been resolved
Time of resolution: 2024-02-06 09:36


Metro Fibre - MFN#010224 - Pretoria, Centurion - No Connectivity

Resolved

Added: 2024-02-01

• Initial Update

Time of Incident: 2024-02-01 18:00
Incident Description: No Connectivity
Affected Areas:

-Pretoria

-Centurion


• Resolved

This incident has been resolved


Vuamtel - NWI-21113 - Cape Town - Area Outage

Resolved

Added: 2024-01-20

• Initial Update

Time of Incident: 2024-01-20 11:30
Incident Description: A Fibre outage is affecting Vumatel customers in the area
Affected Areas: Sonstraal Heights


• Resolved

This incident has been resolved
Time of resolution: 2024-01-20 13:28


Vumatel - NWI-21109 - East Rand - Area Outage

Resolved

Added: 2024-01-20

• Initial Update

Time of Incident: 2024-01-20 02:32
Incident Description: A Fibre outage is affecting Vumatel customers in the area
Affected Areas:

  • Elsburg
  • Germiston
  • Witfield
  • Primrose

• Resolved

This incident has been resolved
Time of resolution: 2024-01-20 11:17


FibreSuburbs - FS#180124-1 - South Hills - Area Outage

Resolved

Added: 2024-01-18

• Initial Update

Time of Incident: 2024-01-18 10:06
Incident Description: Client within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: South Hills


• Update

Time of Update: 2024-01-18 14:10
Update on the incident: Upstream provider Fibre engineers has isolated the fault and is busy with the repair.


This incident has been resolved.


Vumatel - NWI-21064 - Lakefield - Area Outage

Resolved

Added: 2024-01-18

• Initial Update

Time of Incident: 2024-01-17 12:37
Incident Description: A Fibre outage is affecting Vumatel customers in the area.
Affected Areas: Lakefield, Boksburg


• Update

Time of Update: 2024-01-17 15:34
Update on the incident: Team was dispatched to site to start with the repair.


• Update

Time of Update: 2024-01-18 05:35
Update on the incident: The team found another break and started the repair.


• Update

Time of Update: 2024-01-18 07:18
Update on the incident: A relieve team was sent to site to assist with the repairs


• Update

Time of Update: 2024-01-18 08:38
Update on the incident: Team has found another break in the fibre and is busy with the repair


• Update

Time of Update: 2024-01-18 13:22
Update on the incident: Team is still busy onsite with the repairs.


This incident has been resolved.


MetroFibre - MFN#170124 - Pretoria North - Area Outage

Resolved

Added: 2024-01-17

• Initial Update

Time of Incident: 2024-01-17 15:40
Incident Description: MetroFibre is experiencing an area outage. Customers currently have no internet access.
Affected Areas:

  • Pretoria North
  • Wolmer

• Resolved

This incident has been resolved
Time of resolution: 2024-01-17 19:09


Openserve - OS#170124 - Erasmuskloof - Outage

Resolved

Added: 2024-01-17

• Initial Update

Time of Incident: 2024-01-17 01:54
Incident Description: Openserve is experiencing an area outage. Customers currently have no internet access.
Affected Areas: Erasmuskloof


• Resolved

This incident has been resolved
Time of resolution: 2024-01-18 04:16


Metro Fibre - MFN#110124 - Pretoria North, Akasia, Wolmer - Area Outage

Resolved

Added: 2024-01-11

• Initial Update

Time of Incident: 2024-01-11 18:25
Incident Description: No Connection
Affected Areas:

  • Pretoria North
  • Akasia
  • Wolmer

• Resolved

This incident has been resolved
Time of resolution: 22024-01-11 21:55


FibreSuburbs - FS#100124 - Thatchfield Ridge - Outage

Resolved

Added: 2024-01-10

• Initial Update

Time of Incident: 2024-01-10 19:14
Incident Description: No Connection - Reported to upstream provider
Affected Areas: Thatchfield Ridge


• Update

Time of Update: 2024-01-11 10:00
Update on the incident: The Fiber engineers are actively working to resolve this incident promptly.


• Resolved

This incident has been resolved
Time of resolution: 2024-01-11 16:50


Vumatel - NWI-20905 - Parkrand - Area Outage

Resolved

Added: 2024-01-10

• Initial Update

Time of Incident: 2024-01-10 10:43
Incident Description: Vumatel is experiencing an area outage. Customers currently have no internet access.
Affected Areas:

  • Boksburg South
  • Brakpan Central
  • Casseldale
  • Dawnpark
  • Dalpark
  • KwaThema
  • Parkrand
  • Minnebron
  • Selection Park
  • Springs
  • Sunward Park
  • Van Dykpark
  • Wadeville
  • Wattville

• Resolved

This incident has been resolved
Time of resolution: 2024-01-10 11:34


Openserve - OS#090124 - Centurion - Partial Outage

Resolved

Added: 2024-01-09

• Initial Update

Time of Incident: 2024-01-09 13:03:38
Incident Description: Openserve is experiencing an area outage. Customers currently have no internet access.
Affected Areas:

  • Wierdapark
  • Clubview
  • Eldoraigne
  • Hennopspark

• Resolved

This incident has been resolved
Time of resolution: 2024-01-09 14:00


Level-7 - Level-7-20231227 - PTA East - Maintenance

Resolved

Added: 2023-12-27

This maintenance has been completed.


• Initial Update

Time of Incident: 27-12-2023 08:00
Incident Description: Technicians will be doing urgent maintenance on the tower you are connected to. There will be service interruptions during the incident start and stop times, these interruptions can last for up to 60-120 mins at a time during this two day maintenance period.
Affected Areas: PTA East


Openserve - OS #20231226-1 - Pretoria East, Pretoria north and Pretoria central - Outage

Resolved

Added: 2023-12-26

• Initial Update

Time of Incident: 2023-12-26 08:00
Incident Description: Openserve is experiencing an area outage in Pretoria East region. Customers currently have no internet access.
Affected Areas: Pretoria East


• Update

Time of Update: 2023-12-26 09:00
Update on the incident: Multiple additional areas have been identified to be experiencing this fault.

-Pretoria East
-Pretoria north
-Pretoria central


• Resolved

This incident has been resolved
Time of resolution: 2023-12-26 12:12


Vodacom - VD #20231223-1- Gauteng - No connection

Resolved

Added: 2023-12-23

• Initial Update

Time of Incident: 2023-12-23 12:37
Incident Description: No connection
Affected Areas: Gauteng


• Resolved

This incident has been resolved
Time of resolution: 2023-12-24 09:40


Vumatel - NWI-20725- Gauteng - Outage

Resolved

Added: 2023-12-22

• Initial Update

Time of Incident: 2023-12-22 03:51
Incident Description: No connectivity
Affected Areas:

  • Kempton Park
  • Midrand
  • Tembisa
  • Benoni

• Resolved

This incident has been resolved
Time of resolution: 2023-12-23 08:29


Openserve - OS #20231220-1 - Centurion - Outage

Resolved

Added: 2023-12-20

• Initial Update

Time of Incident: [2023-12-20 17:00]
Incident Description: Suspected area fault
Affected Areas: Eldoraine, Centurion


• Resolved

This incident has been resolved
Time of resolution: 2023-12-21 06:00]


Level-7 - L7 #15-12-2023-1 - Pretoria North - Area Outage

Resolved

Added: 2023-12-15

• Initial Update

Time of Incident: 2023-12-15 08:00
Incident Description: No Connectivity on site, due to extended power outages. Technicians are enroute to restore connectivity.
Affected Areas: Pretoria North


• Resolved

This incident has been resolved
Time of resolution: 2023-12-15 09:29


Openserve - OS #111223-1 - Western Cape - Area Outage

Resolved

Added: 2023-12-11

• Resolved

This incident has been resolved
Time of resolution: 2023-12-11 13:19


• Initial Update

Time of Incident: 2023-12-11 09:37
Incident Description: A Fibre outage is affecting Openserve customers.
Affected Areas: Western Cape

  • Bellville
  • Boston
  • Parow
  • Klipkop
  • Plattekloof
  • Paarl
  • Denneburg
  • Wellington North

Vumatel - VT #091223-1 - Gauteng - Fibre outage

Resolved

Added: 2023-12-09

• Resolved

This incident has been resolved
Time of resolution: 2023-12-09 15:23


• Initial Update

Time of Incident: 2023-12-09 13:12
Incident Description: A Fibre outage is affecting Vumatel customers
Affected Areas:

  • Kosmosdal
  • Highveld
  • Eldoraigne
  • Moreleta Park
  • Die Wilgers
  • Lindopark
  • Montana
  • Jan Niemand Park
  • East Lynne
  • Eersterust
  • Noordwyk
  • Kensington
  • Glen Marais

Openserve - OS #20231207-1 - Pierre van Ryneveld - Area Outage

Resolved

Added: 2023-12-08

• Initial Update

Time of Incident: 2023-12-08 14:15
Incident Description: A Fibre outage is affecting Openserve customers in the area
Affected Areas: Pierre van Ryneveld


• Resolved

This incident has been resolved
Time of resolution: 2023-12-08 17:53


FrogFoot - FF# 07122023-1 - Villieria - Slow Speed

Resolved

Added: 2023-12-07

• Resolved

This incident has been resolved
Time of resolution: 2023-12-07 19:56


• Initial Update

Time of Incident: 2023-12-07 17:32
Incident Description: Client within the area will experience slow speed and Packet loss, the Upstream Provider has been notified and they are looking into the matter.
Affected Areas: Villieria, Queenswood


Openserve - OS #07122023-2 - Johannesburg - Area Outage

Resolved

Added: 2023-12-07

• Initial Update

Time of Incident: 2023-12-07 10:01
Incident Description: There is a large scale network outage affecting residents on the Openserve Fibre Network.
Affected Areas: Johannesburg

  • Highlands North
  • Glenhazel
  • Percelia Estate
  • Mayfair
  • Sydenham
  • Houghton Estate
  • Norwood
  • Oaklands
  • Orchards
  • The Gardens

• Resolved

This incident has been resolved
Time of resolution: 2023-12-07 14:27


Openserve - OS #07122023-1 - Waverly - Area outage

Resolved

Added: 2023-12-07

• Resolved

This incident has been resolved
Time of resolution: 2023-12-07 14:57


• Initial Update

Time of Incident: 2023-12-07 10:40
Incident Description: There is an outage in that area, Openserve is attending to the matter.
Affected Areas: Pretoria North

  • Waverly
  • Wonderboom South
  • East Lynne

Vumatel - NWI-20368 - Gauteng - Area Outage

Resolved

Added: 2023-12-03

• Initial Update

Time of Incident: 2023-12-03 20:13
Incident Description: Vumatel is experiencing a network incident affecting all Gauteng GPON Core services. The vendor has been notified and is investigating
Affected Areas: Gauteng


• Resolved

This incident has been resolved
Time of resolution: 2023-12-04 02:07


FrogFoot - FRG4186030 - Pamula Park - Area Outage

Resolved

Added: 2023-11-28

• Initial Update

Time of Incident: 2023-11-28 16:03
Incident Description: There is an outage affecting clients thin the area, FrogFoot Fibre Engineers are working on resolving the matter
Affected Areas: Pamula Park, Kempton Park


• Resolved

This incident has been resolved
Time of resolution: 2023-11-28 19:20


Vumatel - Bulk Fault NWI-20096 - East Rand - Area Outage

Resolved

Added: 2023-11-22

• Initial Update

Time of Incident: 2023-11-22 13:03
Incident Description: There is a large scale network outage affecting resident in the greater East Rand, The Upstream Provider Fibre engineers are busy attending to the outage
Affected Areas: Benoni, Boksburg, Brakpan, Germiston, Springs


• Resolved

This incident has been resolved
Time of resolution: 2023-11-22 13:59


MetroFibre Networx - Bulk Fault #MFN211123-1 - Highveld - Area Outage

Resolved

Added: 2023-11-21

• Initial Update

Time of Incident: 2023-11-21 10:43
Incident Description: Clients in the area is offline due to a Fibre outage in the area.
Affected Areas: Highveld, Centurion


• Resolved

This incident has been resolved
Time of resolution: 2023-11-21 12:45


Vumatel - INC-000000373 - Raslouw Gardens - Area Outage

Resolved

Added: 2024-04-10

• Initial Update

Time of Incident: 2024-04-10 15:05
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Raslouw Gardens Home Owners Association


• Resolved

This incident has been resolved
Time of resolution: 2024-04-10


Fibresuburb - FS#100424-1 - Thatchfield Ridge - Area Outage

Resolved

Added: 2024-04-10

• Initial Update

Time of Incident: 2024-04-10 15:50
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Thatchfield Ridge


• Resolved

This incident has been resolved
Time of resolution: 2024-04-10 18:45


Level-7 - #L710042024 - Pretoria East - Area Outage

Resolved

Added: 2024-04-10

• Initial Update

Time of Incident: 2024-09-04 22:34
Incident Description: Equipment stolen, Clients will have no internet connection at this time, teams are already onsite implementing solution.
Affected Areas: Faerie Glen , Pretoria east, and clients within 10km of this region.


• Resolved

This incident has been resolved
Time of resolution: 2024-09-04 07:05


Level-7 - #L7040424 - Pretoria Central & West - Area Outage

Resolved

Added: 2024-04-04

• Initial Update

Time of Incident: 2024-04-04 00:30
Incident Description: Highsite offline clients will have no interconnectivity until site is restored. Technicians have been dispatched to site to assess the damages.
Affected Areas: Pretoria Central, Claremont, Pretoria West and surrounding areas


• Update

Time of Update: 2024-04-04 10:00
Update on the incident: Technicians have partially restored the tower connections and will be replacing 2 faulty elements on the tower.


• Resolved

This incident has been resolved
Time of resolution: 2024-04-04 15:00


Level-7 - #L7290329 - MTN FTTH - All MTN Clients offline

Resolved

Added: 2024-03-29

• Initial Update

Time of Incident: 2024-03-29 04:30
Incident Description: All MTN Client are offline line, we are engaging with MTN to resolve the outage. No ETR.
Affected Areas: All MTN FTTH areas


• Update

Time of Update: 20204-03-29 19:30

Update on the incident: We have made some progress in resolving the outage however the connectivity remains down, We are still working together the MTN team to resolved the outage. We apologies for delay and inconvenience caused. No ETR


• Update

Time of Update: 2024-03-30 01:00
Update on the incident: The core issues still persist, troubleshooting will resume at 7am with MTN vendors.


• Resolved

This incident has been resolved
Time of resolution: 2024-03-30 11:50


Level-7 - #L7260324 - Pretoria East & Central - Slow Speeds

Resolved

Added: 2024-03-26

• Initial Update

Time of Incident: 2024-03-26 13:30
Incident Description: Major backhaul failure, we have reported the incident to upstream provider. Slow and intermittent internet will be experienced.
Affected Areas: Pretoria East & Central


• Resolved

This incident has been resolved
Time of resolution: 2024-03-26 17:33


Fibresuburb - FS#250324-1 - Thatchfield Ridge - Area Outage

Resolved

Added: 2024-03-25

• Initial Update

Time of Incident: 2024-25-08 10:00
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Thatchfield Ridge Estates


• Update

Time of Update: 2024-03-25 15:39
Update on the incident: The main feed is still offline, an investigation is still ongoing, and slow speeds can be expected


• Resolved

This incident has been resolved
Time of resolution: [2024-03-25 18:07]


Level-7 - #L7210324 - Pretoria East - Slow Speeds

Resolved

Added: 2024-03-21

• Initial Update

Time of Incident: 2024-03-21 12:37
Incident Description: Backhaul link offline, Upstream provider investigating and implementing repairs accordingly, No ETR confirmed.

Affected Areas: Entirety of Pretoria East, Majority of Montana and Pretoria central areas.


• Update

Time of Update: 2024-03-21 5:50
Update on the incident: Techs are on-site looking for a line in order reroute traffic.


• Resolved

This incident has been resolved
Time of resolution: 2024-03-21 19:00


Level-7 - #L7200324 - Pretoria East - Area Outage

Resolved

Added: 2024-03-20

• Initial Update

Time of Incident: 2024-03-20 21:45
Incident Description: Equipment has stolen at highsite in Die Wilgers, Pretoria. Technical teams will be dispatched tomorrow morning to replace missing and vandalized equipment. No Internet until repairs have been made.
Affected Areas: Die Wilgers, Pretoria, and clients within 10km of this region.


• Update

Time of Update: 2024-03-21 07:45
Update on the incident: Services partially restored, Team is still onsite repairing equipment.


• Resolved

This incident has been resolved
Time of resolution: 2024-03-21 09:00


FrogFoot - FRG4708946 - Queenswood & PTA Waverley - Area outage

Resolved

Added: 2024-03-19

• Initial Update

Time of Incident: 2024-03-19 15:08
Incident Description: Client within the area is offline, the Upstream Provider has been notified and they are looking into the matter.
Affected Areas: Queenswood & PTA Waverley & Vileria


• Resolved

This incident has been resolved
Time of resolution: 2024-03-20 19:52


Level-7 - #L7150324 - Pretoria Central - Area Outage

Resolved

Added: 2024-03-15

• Initial Update

Time of Incident: 2024-03-15 15:00
Incident Description: Network Outage
Affected Areas: Claremont, Pretoria and Surrounding Areas


• Update

Time of Update: 2024-03-15 16:15
Update on the incident: Highsite has been vandalized and equipment has been stolen. Technicians are working to get connections restored. No ETA


• Resolved

This incident has been resolved
Time of resolution: 2024-03-16 10:00


LEVEL-7 - #L7120324 - VOIP Outage

Resolved

Added: 2024-03-12

• Initial Update

Time of Incident: 2024-03-12 07:30
Incident Description: Inbound VOIP lines are affected, users will not receive calls to their VOIP numbers. Upstream provider is currently investigating.
Affected : All VOIP lines.


• Resolved

This incident has been resolved
Time of resolution: 2024-03-12 09:15


Level-7 - #L7100324 - Pretoria Central - Area Outage

Resolved

Added: 2024-03-10

• Initial Update

Time of Incident: 2024-03-10 18:30
Incident Description: Tower down due to severe weather, Technicians are en-route to investigate.
Affected Areas: Pretoria Central, Pierneef, Gezina and surrounding areas


• Resolved

This incident has been resolved
Time of resolution: 2024-03-10 10:30


Fibresuburb - FS#080324-1 - Thatchfield Ridge - Area Outage

Resolved

Added: 2024-03-08

• Initial Update

Time of Incident: 2024-03-08 17:54
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Thatchfield Ridge Estates


• Resolved

This incident has been resolved
Time of resolution: 2024-03-10 14:00


Level-7 - #L7260224 - Pierre van Ryneveld Park, Centurion - Partially down

Resolved

Added: 2024-02-26

• Initial Update

Time of Incident: 2024-02-26 13:30
Incident Description: Emergency repairs on fiber feeder cables, clients will experience down time until repaired. ETA +-3h
Affected Areas: Pierre van Ryneveld Park, Centurion


• Resolved

This incident has been resolved
Time of resolution: 2024-02-26 17:00


Openserve - OS#260224 - Centurion - Area Outage

Resolved

Added: 2024-02-26

• Initial Update

Time of Incident: 2024-02-26 06:51
Incident Description: A Fibre outage is affecting Openserve customers in the area
Affected Areas:

  • Amberfield

  • Rooihuiskraal North

  • Eldoraigne

  • Hennopspark

  • Wierdapark


• Resolved

This incident has been resolved
Time of resolution: 2024-02-26 09:03


Level-7 - L7022324 - Pretoria - Partially down

Resolved

Added: 2024-02-23

We suspect lightning, damages a team has been dispatch to investigate onsite.

Time of Incident: 2024/02/223
Incident Description: Suspected lightning damages
Affected Areas: Pretoria, Silverton and surrounding areas.


• Resolved

This incident has been resolved
Time of resolution: 2024-02-26 07:32


MFN - MFN#230224#1 - Gauteng - No Connectivity

Resolved

Added: 2024-02-23

• Initial Update

Time of Incident: 2024-02-23 08:32:12
Incident Description: No Connectivity
Affected Areas: Gauteng


• Update

Time of Update:
2024-02-23 08:48:04
Update on the incident: Resolved and monitoring


• Resolved

This incident has been resolved
Time of resolution: 2024-02-23 08:48:04


Openserve - #OS240220 - Pretoria - Offline

Resolved

Added: 2024-02-20

Service on Openserve experiencing red loss light and no connection to the internet.

Time of Incident: 2024-02-20
Incident Description: Hard down.
Affected Areas: Pretoria, Waverley


We implemented a fix and are currently monitoring the result.

• Resolved

This incident has been resolved
Time of resolution: 2024-02-21 06:03:51


Level-7 - L7#190224 - Pretoria Central & North - Offline

Resolved

Added: 2024-02-19

• Initial Update

Time of Incident: 2024-02-19 02:03
Incident Description: There is an outage at the tower, our teams have been deployed to assist onsite.
Affected Areas: Pretoria Central & North


• Resolved

This incident has been resolved
Time of resolution: 2024-02-19 08:33


Level-7 - Level-7-2024/02/17-1 - Pretoria East - Area Outage

Resolved

Added: 2024-02-17

This incident has been resolved.

• Initial Update

Time of Incident: 2024-02-17 08:10
Incident Description: No Connectivity - Engineers are en route
Affected Areas: PTA East - Constantia Park


Level-7 - Level-7-2024/02/15-1 - Pretoria West - Slow speeds

Resolved

Added: 2024-02-15

This incident has been resolved.

• Wireless clients will experience slower speeds, Increased latency and packet loss due to a main feed being damaged. Upstream providers are investigating.

Time of Incident: 2024/02/15 18:00
Incident Description: Wireless clients slower speeds.
Affected Areas: Pretoria West and Pretoria Central


Link has been restored we are monitoring the link for now.


Vumatel - NWI-21459 - East Rand - Area Outage

Resolved

Added: 2024-02-06

• Initial Update

Time of Incident: 2024-02-06 08:21
Incident Description: A Fibre outage is affecting Vumatel customers in the area
Affected Areas:

  • Benoni

  • Boksburg

  • Brakpan

  • Germiston

  • Springs

  • Casseldale

  • Dalpark

  • Elspark

  • Kwa-Thema

  • Minnebron

  • Parkrand

  • Sonneveld

  • Sunward Park

  • Van Dyk Park

  • Wattville

  • Windmill Park


• Update

Time of Update: 2024-02-06 09:36
Update on the incident: Network Incident Restored And Testing Is In Progress. Please Power Cycle ONT & Router If your Service Is Still Down


• Resolved

This incident has been resolved
Time of resolution: 2024-02-06 09:36


Metro Fibre - MFN#010224 - Pretoria, Centurion - No Connectivity

Resolved

Added: 2024-02-01

• Initial Update

Time of Incident: 2024-02-01 18:00
Incident Description: No Connectivity
Affected Areas:

-Pretoria

-Centurion


• Resolved

This incident has been resolved


Vuamtel - NWI-21113 - Cape Town - Area Outage

Resolved

Added: 2024-01-20

• Initial Update

Time of Incident: 2024-01-20 11:30
Incident Description: A Fibre outage is affecting Vumatel customers in the area
Affected Areas: Sonstraal Heights


• Resolved

This incident has been resolved
Time of resolution: 2024-01-20 13:28


Vumatel - NWI-21109 - East Rand - Area Outage

Resolved

Added: 2024-01-20

• Initial Update

Time of Incident: 2024-01-20 02:32
Incident Description: A Fibre outage is affecting Vumatel customers in the area
Affected Areas:

  • Elsburg
  • Germiston
  • Witfield
  • Primrose

• Resolved

This incident has been resolved
Time of resolution: 2024-01-20 11:17


FibreSuburbs - FS#180124-1 - South Hills - Area Outage

Resolved

Added: 2024-01-18

• Initial Update

Time of Incident: 2024-01-18 10:06
Incident Description: Client within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: South Hills


• Update

Time of Update: 2024-01-18 14:10
Update on the incident: Upstream provider Fibre engineers has isolated the fault and is busy with the repair.


This incident has been resolved.


Vumatel - NWI-21064 - Lakefield - Area Outage

Resolved

Added: 2024-01-18

• Initial Update

Time of Incident: 2024-01-17 12:37
Incident Description: A Fibre outage is affecting Vumatel customers in the area.
Affected Areas: Lakefield, Boksburg


• Update

Time of Update: 2024-01-17 15:34
Update on the incident: Team was dispatched to site to start with the repair.


• Update

Time of Update: 2024-01-18 05:35
Update on the incident: The team found another break and started the repair.


• Update

Time of Update: 2024-01-18 07:18
Update on the incident: A relieve team was sent to site to assist with the repairs


• Update

Time of Update: 2024-01-18 08:38
Update on the incident: Team has found another break in the fibre and is busy with the repair


• Update

Time of Update: 2024-01-18 13:22
Update on the incident: Team is still busy onsite with the repairs.


This incident has been resolved.


MetroFibre - MFN#170124 - Pretoria North - Area Outage

Resolved

Added: 2024-01-17

• Initial Update

Time of Incident: 2024-01-17 15:40
Incident Description: MetroFibre is experiencing an area outage. Customers currently have no internet access.
Affected Areas:

  • Pretoria North
  • Wolmer

• Resolved

This incident has been resolved
Time of resolution: 2024-01-17 19:09


Openserve - OS#170124 - Erasmuskloof - Outage

Resolved

Added: 2024-01-17

• Initial Update

Time of Incident: 2024-01-17 01:54
Incident Description: Openserve is experiencing an area outage. Customers currently have no internet access.
Affected Areas: Erasmuskloof


• Resolved

This incident has been resolved
Time of resolution: 2024-01-18 04:16


Metro Fibre - MFN#110124 - Pretoria North, Akasia, Wolmer - Area Outage

Resolved

Added: 2024-01-11

• Initial Update

Time of Incident: 2024-01-11 18:25
Incident Description: No Connection
Affected Areas:

  • Pretoria North
  • Akasia
  • Wolmer

• Resolved

This incident has been resolved
Time of resolution: 22024-01-11 21:55


FibreSuburbs - FS#100124 - Thatchfield Ridge - Outage

Resolved

Added: 2024-01-10

• Initial Update

Time of Incident: 2024-01-10 19:14
Incident Description: No Connection - Reported to upstream provider
Affected Areas: Thatchfield Ridge


• Update

Time of Update: 2024-01-11 10:00
Update on the incident: The Fiber engineers are actively working to resolve this incident promptly.


• Resolved

This incident has been resolved
Time of resolution: 2024-01-11 16:50


Vumatel - NWI-20905 - Parkrand - Area Outage

Resolved

Added: 2024-01-10

• Initial Update

Time of Incident: 2024-01-10 10:43
Incident Description: Vumatel is experiencing an area outage. Customers currently have no internet access.
Affected Areas:

  • Boksburg South
  • Brakpan Central
  • Casseldale
  • Dawnpark
  • Dalpark
  • KwaThema
  • Parkrand
  • Minnebron
  • Selection Park
  • Springs
  • Sunward Park
  • Van Dykpark
  • Wadeville
  • Wattville

• Resolved

This incident has been resolved
Time of resolution: 2024-01-10 11:34


Openserve - OS#090124 - Centurion - Partial Outage

Resolved

Added: 2024-01-09

• Initial Update

Time of Incident: 2024-01-09 13:03:38
Incident Description: Openserve is experiencing an area outage. Customers currently have no internet access.
Affected Areas:

  • Wierdapark
  • Clubview
  • Eldoraigne
  • Hennopspark

• Resolved

This incident has been resolved
Time of resolution: 2024-01-09 14:00


Level-7 - Level-7-20231227 - PTA East - Maintenance

Resolved

Added: 2023-12-27

This maintenance has been completed.


• Initial Update

Time of Incident: 27-12-2023 08:00
Incident Description: Technicians will be doing urgent maintenance on the tower you are connected to. There will be service interruptions during the incident start and stop times, these interruptions can last for up to 60-120 mins at a time during this two day maintenance period.
Affected Areas: PTA East


Openserve - OS #20231226-1 - Pretoria East, Pretoria north and Pretoria central - Outage

Resolved

Added: 2023-12-26

• Initial Update

Time of Incident: 2023-12-26 08:00
Incident Description: Openserve is experiencing an area outage in Pretoria East region. Customers currently have no internet access.
Affected Areas: Pretoria East


• Update

Time of Update: 2023-12-26 09:00
Update on the incident: Multiple additional areas have been identified to be experiencing this fault.

-Pretoria East
-Pretoria north
-Pretoria central


• Resolved

This incident has been resolved
Time of resolution: 2023-12-26 12:12


Vodacom - VD #20231223-1- Gauteng - No connection

Resolved

Added: 2023-12-23

• Initial Update

Time of Incident: 2023-12-23 12:37
Incident Description: No connection
Affected Areas: Gauteng


• Resolved

This incident has been resolved
Time of resolution: 2023-12-24 09:40


Vumatel - NWI-20725- Gauteng - Outage

Resolved

Added: 2023-12-22

• Initial Update

Time of Incident: 2023-12-22 03:51
Incident Description: No connectivity
Affected Areas:

  • Kempton Park
  • Midrand
  • Tembisa
  • Benoni

• Resolved

This incident has been resolved
Time of resolution: 2023-12-23 08:29


Openserve - OS #20231220-1 - Centurion - Outage

Resolved

Added: 2023-12-20

• Initial Update

Time of Incident: [2023-12-20 17:00]
Incident Description: Suspected area fault
Affected Areas: Eldoraine, Centurion


• Resolved

This incident has been resolved
Time of resolution: 2023-12-21 06:00]


Level-7 - L7 #15-12-2023-1 - Pretoria North - Area Outage

Resolved

Added: 2023-12-15

• Initial Update

Time of Incident: 2023-12-15 08:00
Incident Description: No Connectivity on site, due to extended power outages. Technicians are enroute to restore connectivity.
Affected Areas: Pretoria North


• Resolved

This incident has been resolved
Time of resolution: 2023-12-15 09:29


Openserve - OS #111223-1 - Western Cape - Area Outage

Resolved

Added: 2023-12-11

• Resolved

This incident has been resolved
Time of resolution: 2023-12-11 13:19


• Initial Update

Time of Incident: 2023-12-11 09:37
Incident Description: A Fibre outage is affecting Openserve customers.
Affected Areas: Western Cape

  • Bellville
  • Boston
  • Parow
  • Klipkop
  • Plattekloof
  • Paarl
  • Denneburg
  • Wellington North

Vumatel - VT #091223-1 - Gauteng - Fibre outage

Resolved

Added: 2023-12-09

• Resolved

This incident has been resolved
Time of resolution: 2023-12-09 15:23


• Initial Update

Time of Incident: 2023-12-09 13:12
Incident Description: A Fibre outage is affecting Vumatel customers
Affected Areas:

  • Kosmosdal
  • Highveld
  • Eldoraigne
  • Moreleta Park
  • Die Wilgers
  • Lindopark
  • Montana
  • Jan Niemand Park
  • East Lynne
  • Eersterust
  • Noordwyk
  • Kensington
  • Glen Marais

Openserve - OS #20231207-1 - Pierre van Ryneveld - Area Outage

Resolved

Added: 2023-12-08

• Initial Update

Time of Incident: 2023-12-08 14:15
Incident Description: A Fibre outage is affecting Openserve customers in the area
Affected Areas: Pierre van Ryneveld


• Resolved

This incident has been resolved
Time of resolution: 2023-12-08 17:53


FrogFoot - FF# 07122023-1 - Villieria - Slow Speed

Resolved

Added: 2023-12-07

• Resolved

This incident has been resolved
Time of resolution: 2023-12-07 19:56


• Initial Update

Time of Incident: 2023-12-07 17:32
Incident Description: Client within the area will experience slow speed and Packet loss, the Upstream Provider has been notified and they are looking into the matter.
Affected Areas: Villieria, Queenswood


Openserve - OS #07122023-2 - Johannesburg - Area Outage

Resolved

Added: 2023-12-07

• Initial Update

Time of Incident: 2023-12-07 10:01
Incident Description: There is a large scale network outage affecting residents on the Openserve Fibre Network.
Affected Areas: Johannesburg

  • Highlands North
  • Glenhazel
  • Percelia Estate
  • Mayfair
  • Sydenham
  • Houghton Estate
  • Norwood
  • Oaklands
  • Orchards
  • The Gardens

• Resolved

This incident has been resolved
Time of resolution: 2023-12-07 14:27


Openserve - OS #07122023-1 - Waverly - Area outage

Resolved

Added: 2023-12-07

• Resolved

This incident has been resolved
Time of resolution: 2023-12-07 14:57


• Initial Update

Time of Incident: 2023-12-07 10:40
Incident Description: There is an outage in that area, Openserve is attending to the matter.
Affected Areas: Pretoria North

  • Waverly
  • Wonderboom South
  • East Lynne

Vumatel - NWI-20368 - Gauteng - Area Outage

Resolved

Added: 2023-12-03

• Initial Update

Time of Incident: 2023-12-03 20:13
Incident Description: Vumatel is experiencing a network incident affecting all Gauteng GPON Core services. The vendor has been notified and is investigating
Affected Areas: Gauteng


• Resolved

This incident has been resolved
Time of resolution: 2023-12-04 02:07


FrogFoot - FRG4186030 - Pamula Park - Area Outage

Resolved

Added: 2023-11-28

• Initial Update

Time of Incident: 2023-11-28 16:03
Incident Description: There is an outage affecting clients thin the area, FrogFoot Fibre Engineers are working on resolving the matter
Affected Areas: Pamula Park, Kempton Park


• Resolved

This incident has been resolved
Time of resolution: 2023-11-28 19:20


Vumatel - Bulk Fault NWI-20096 - East Rand - Area Outage

Resolved

Added: 2023-11-22

• Initial Update

Time of Incident: 2023-11-22 13:03
Incident Description: There is a large scale network outage affecting resident in the greater East Rand, The Upstream Provider Fibre engineers are busy attending to the outage
Affected Areas: Benoni, Boksburg, Brakpan, Germiston, Springs


• Resolved

This incident has been resolved
Time of resolution: 2023-11-22 13:59


MetroFibre Networx - Bulk Fault #MFN211123-1 - Highveld - Area Outage

Resolved

Added: 2023-11-21

• Initial Update

Time of Incident: 2023-11-21 10:43
Incident Description: Clients in the area is offline due to a Fibre outage in the area.
Affected Areas: Highveld, Centurion


• Resolved

This incident has been resolved
Time of resolution: 2023-11-21 12:45


× WhatsApp us