Get Help Fast

Just fill in this quick form and we’ll be in contact shortly.

    Are you currently offline?
    YesNo

    Have you checked your power source?
    YesNo

    Are you available after-hours?
    YesNo

    Troubleshooting Tips
    1. Please DO NOT RESET your router for any reason
    2. If your connection is slow, turn off ALL devices that are connected to your wifi (including gaming consoles etc) and run a speedtest again to make sure your line isnt being used to its max capacity.
    3. Always test your speed with a device that is connected via cable to make sure its not your internal wireless that is performing poorly.
    4. If you have no connection at all, ensure that all routers, fibre routers and dishes on the roof have power and their respective green/blue power lights are on.
    Support Tools
    Here’s some troubleshooting tools that might help.

    Contact Details

    +27 10 900 0777

    010 9000 777

    Email 24h Support: support@level-7.co.za

    Self Help

    View our FAQ

    Our Support Operating hours are:

    Mon – Fri: 07h00 – 21h00

    Sat – Sun: 09h00 – 18h00

    Public Holidays : 09h00 – 18h00