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Troubleshooting Tips
  1. Please DO NOT RESET your router for any reason
  2. If your connection is slow, turn off ALL devices that are connected to your wifi (including gaming consoles etc) and run a speedtest again to make sure your line isnt being used to its max capacity.
  3. Always test your speed with a device that is connected via cable to make sure its not your internal wireless that is performing poorly.
  4. If you have no connection at all, ensure that all routers, fibre routers and dishes on the roof have power and their respective green/blue power lights are on.
Support Tools
Here’s some troubleshooting tools that might help.

Contact Details

+27 10 900 0777

010 9000 777

Email 24h Support: support@level-7.co.za

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Our Support Operating hours are:

Mon – Fri: 07h00 – 21h00

Sat – Sun: 09h00 – 18h00

Public Holidays : 09h00 – 18h00