• Initial Update **Time of Incident:** 2026-08-07 11:43:18 **Incident Description:** 15 Main Fibre Feeds/ Links Disconnected in the Reeds area; surrounding areas are affected. The MetroFibre team has been made aware, and they have dispatched their teams and core engineers to investigate **Affected Areas:** Centurion, Rooihuiskraal. The Reeds, Surrounding areas

• Initial Update **Time of Incident:** 2026-08-02 04:10:34 **Incident Description:** We are writing to inform you about an outage currently affecting clients in Montana, Pretoria, Makwassie, Gezina, Pretoria North, and Silverton. The MFN engineers are working diligently to restore services as soon as possible. **Affected Areas:** Montana, Pretoria, Makwassie, Gezina, Pretoria North, and Silverton, Surrounding Areas

We are continuing to work on a fix for this incident. The technicians have identified that the network links are flapping intermittently at Fault Point, which may be contributing to the connectivity issues A Network Specialist has been engaged and is currently investigating the issue onsite to determine the root cause and implement the necessary resolution. NO ETR/ Turnaround time provided just yet

This incident has been resolved.

• Initial Update **Time of Incident:** \[2026-07-30 21:34:07\] **Incident Description:** \[ Under investigation \] **Affected Areas:** \[Centurion\]

This incident has been resolved.

• Initial Update - Openserve is busy with the investigation **Time of Incident:** \[2026-07-30 10:38:51\] **Incident Description:** \[ Under investigation \] **Affected Areas:** \[ Benoni-Nigel-Springs-Boksburg-Brakpan \]

This incident has been resolved.

There is an issue with mobile numbers calling landline numbers All our clients are affected, as well as the Level-7 Number Our upstream provider is still investigating

This incident has been resolved.

Good day There is an issue with mobile providers calling landline numbers The fault is being investigated Apologies for the inconvenience caused

This incident has been resolved.