• Initial Update **Time of Incident:** 2026.09.12 **Incident Description:** Widespread VoIP & SIP Telephony Outage **Affected Areas:** All Clients/ Customers with VoIP services and PABX services. We are busy with the investigation regarding this matter; more updates will follow

This incident has been resolved.

Started 2026-09-06 06:13:18 AM We are currently experiencing an outage affecting one of our wireless towers, which is impacting customers in the following areas: * Pretoria North * Kameeldrift West * Rama City Our technical teams are currently on their way to the affected wireless tower to investigate and restore services. The estimated restoration time is **approximately 2 hours**, depending on the fault found and the work required on site. We apologize for the inconvenience caused and appreciate your patience while our team works to restore services.

This incident has been resolved.

The maintenance has been completed Apologies for the inconvenience caused

Emergency maintenance is taking place at the following sites \-Ambrose Lofts \-Grangehurst Expected downtime is 30 minutes to 1 hour Teams will be doing power upgrades at the sites

• Initial Update **Time of Incident:** \[25 August 2025\] **Incident Description:** \[ Network outage\] **Affected Areas:** \[Midstream\] Good day There is a ongoing outage in the Midstream area The fault has been logged and escalated to the NOC engineers at MTN We are still awaiting concrete feedback on the caused on the outage No ETA has been provided as of yet Apologies for the inconvenience caused

This incident has been resolved.

Good day Wireless clients in Pierre Van Ryneveld and fibre clients in Normandy Gardens are currently affected by a backhaul outage. Our upstream provider has located a fibre cable break and is coordinating repair teams to dispatch to the site. We apologize for the inconvenience and will keep you updated as progress is made.

• Initial Update **Time of Incident:** \[2026-08-25 06:14:12 PM \] **Incident Description:** \[ Network outage \] **Affected Areas:** \[Normandy Gardens | Pierre Van Ryneveld\]

Please note that we will be conducting emergency maintenance for Sutherland Ridge. The maintenance is scheduled tomorrow morning to start at 05:30 and is being carried out to stabilize our network and rectify the ongoing outage. Kindly note that it will cause downtime during the process.

Good day Teams are on site attending to the cable splicing Some clients restored in the area No ETR has been provided as of yet

This incident has been resolved.